FAQ

Q1: How long will my order take to arrive?
A1: We provide fast and free delivery. Delivery time varies by destination country, normally 7–15 business days after shipment.

Q2: Can I return my product?
A2: Yes. We support a 30-day refund guarantee. Please check our Return Policy for full requirements.

Q3: How do I contact customer support?
A3: Send email to support@pewei.shop. Our service time is Monday to Friday, 9:00–18:00 UTC+8. We reply within 24 business hours.

Q4: Is my payment information safe?
A4: Yes. All payments are processed through secure payment gateways. We do not store your full card details.

Q5: What items cannot be sold on this site?
A5: We strictly prohibit the sale of adult/erotic products, weapons, tactical gear, counterfeit, pirated or infringing goods.

Last Updated: October 22, 2026